Our 10 Point Promise

You know from experience that dealing with new suppliers can bring it’s problems – especially when it comes to sourcing products overseas. You have many concerns including delivery time, quality and price.

That’s why, when you become a client of EBL Global, we give you a 10-Point Promise. This gives you confidence and peace of mind that you will receive quality products, on time and at the best possible price.

Our 10-Point Promise is as follows:

  1. Quality Goods. We promise to provide you with quality goods which are manufactured to your exact specifications. We can arrange for an independent third-party quality inspection of your goods before they leave the factory. We only work with manufacturers who have recognised quality certifications including ISO9001 / 2, etc.
  2. Independent Sourcing. As independent sourcing specialists, we promise that EBL Global have no affiliation with any specific manufacturing companies. Being independent ensures that our clients receive competitive quotes, quality products and real value for money.
  3. Trusted Manufacturers. We promise to only source products from trusted manufacturers. Our managing director, Gary McBlain or one of our senior staff, visits every factory that we deal with, in person, to ensure that they have the capacity, skills and experience to provide your goods on time and in accordance with your specification.  Upon request, we can provide you with a certificate of authorisation from the manufacturer of the goods. This certificate provides evidence that EBL Global are authorised to supply goods from that manufacturer.
  4. Confidentiality.  We promise that all of your business dealings with EBL Global will be treated in the strictest confidence. We offer our clients a Non-disclosure Agreement. This gives you peace of mind that your supply source is kept confidential.
  5. Personal Contact. We promise that you will always get to speak to your account manager who can deal with your enquiry in person. We work closely with our clients to ensure that they get personal care, and attention to detail. We have developed close working relationships with many of our international clients. We always supply our mobile numbers so we can be contacted at a time which suits you.
  6. Professional Approach. We promise to handle all of your business in a professional manner. We have been doing business internationally for over 20 years and trading with China since 2000. Our experience, knowledge and training helps to ensure that you receive a quality service from a firm of trusted business professionals.
  7. Business Credentials.  When you deal with EBL Global, we promise that you are dealing with a real company who specialises in product sourcing. Our managing director, Gary McBlain, has over 20 years experience in the field of engineering and design. With a registered office in China, we are required by Chinese law to provide the Chinese Embassy in London with a Certificate of Company Registration. This certificate is verified by a public notary in the UK every year.  This provides proof that we are a legitimate business and helps to protect you against fraud.
  8. Direct Links. Once you become a client of EBL Global, we promise to give you full and direct access to our team of English speaking staff in our office in China. This lets you place orders and make enquiries quickly and efficiently. Our staff are always on hand to answer your queries and resolve any issues that may arise. Using today’s internet technology, if requested, we can set up a direct progressing facility for you so that you receive all your quotations and orders in one file on your computer, automatically updated by our staff.
  9. Secure Shipping. We promise to do everything possible to ensure that your goods are transported securely from China to you. All shipments come with a Bill of Lading, providing you with evidence of a valid contract of carriage. All shipments will include a full set of documents including Certificate of Origin, Fumigation Certificate (where required), Detailed Packing List and a Detailed Invoice. All shipping documents are stamped and signed by EBL Global.
  10. Insurance. We promise to do everything possible to ensure that your goods are delivered to you in good condition. With Cost, Insurance & Freight (CIF) your goods are fully insured against damage and loss. You also have the option to make your own shipping arrangements via FOB terms.